Trust & Safety

Hello Group is dedicated to fostering a safe and inclusive environment for all users and employees. Trust and safety are fundamental to our mission of connecting people and enriching lives. Our commitment is to protecting your privacy, ensuring the security of your information, and promoting responsible behavior within our community.

  • 100,000+

    Banned accounts daily

  • 50~60

    New methods detected monthly

  • 10+

    Models included text and images

  • 90,000+

    Inappropriate images blocked daily

Our Information Security Team

With over 500 members, we operate from three offices in different countries, ensuring the protection of our ecosystem across all platforms.

Privacy Policy

We are committed to protecting your privacy and safeguarding your personal information. Our privacy policy outlines how we collect, use, and protect the data you provide to us. We adhere to strict security protocols to prevent unauthorized access to your information and are transparent about how your data is used to improve our products and services.

Security Measures

Your security is our top priority at Hello Group. We employ industry-leading security measures to protect your information and ensure a safe browsing experience. This includes encryption technology, multi-factor authentication, and regular security audits to identify and address potential vulnerabilities.

Content Guidelines

We are committed to maintaining a positive and respectful community for all users. Our content guidelines outline the types of behavior and content that are not permitted on our platform, including harassment, hate speech, and other forms of misconduct. By following these guidelines, you can help us create a welcoming environment for everyone.

Reporting Mechanisms

If you encounter any safety concerns or inappropriate behavior on the Hello Group platform, we encourage you to report it to our dedicated trust and safety team. You can do so by clicking on the "Report" button next to the offending content or contacting our support team directly. We take all reports seriously and will investigate them promptly.

Community Standards

Our community standards are designed to promote a culture of respect and inclusion among our users. We expect all community members to treat others with kindness and empathy and refrain from engaging in harassment, bullying, or discrimination. By upholding these standards, we can create a safe and supportive environment for everyone to enjoy.

Feedback and Support

We believe in transparency and accountability. Your feedback is essential to helping us improve our trust and safety efforts at HelloGroup Inc. If you have any questions, suggestions, or concerns, please don't hesitate to contact